Terms & Conditions
The following terms and conditions – and the subsequent changes – apply to all our services available online through any mobile device, by email or by phone. By accessing our web site, visiting, using and / or using any of the applications available through any platform (hereinafter referred to as “Website”), and / or by completing a reservation, you agree you have read, understood and accepted the terms and conditions set out below (including the privacy statement).
Please note that this is a working translation of the original in Italian (here). In the case of discrepancies between the English and Italian version, reference the original.
These pages, content, structure and the online booking service accommodations provided through this website (the “Service”) are owned, managed and offered by Spa Escape S.r.l. ( “Spa Escape”, “we”, “us”, “our / our” or “our / our”) and they are provided for your personal use with no commercial purposes, governed by the terms and conditions described below .
1. Service Mission
Through this website we provide an online platform that allows all types of treatments and services offer by spa and visitors to the site to make reservations. By making a reservation through Spa Escape, you’ll establish a direct contractual relationship (binding in legal terms) with the spa with which the reservation was made. Because of that reservation, we will work as intermediaries between you and the spa, transmitting the relevant spa/establishments with details of the reservation and sending you a confirmation email for and on behalf of the spa.
Our site does not intend to biasly recommend or support any institution (in terms of quality, service level, classification and assignment) by their review ranking or star ranking is a classification of quality based on a variety of factors- this is solely at the discretion of previous guest reviews and agencies. Our services are available for personal and non-commercial use. Therefore, you may not resell, use, copy, deep-link, monitor, display, download or reproduce any content or information, software, products or services contained on our website for any business of orating on a commercial or competitive purpose.
2. Prices and Best Rate Guarantee
All rates published on the Spa Escape website are inclusive of VAT and all other taxes, unless otherwise indicated on the website or confirmation email.
The prices on our site are highly competitive. However, these rates, proposed by the spa, could lead to special restrictions and conditions, for example with regard to cancellation. Before making the reservation, carefully check the presence of conditions for the reservation, details, and rates.
3. Privacy and cookies
Spa Escape uses high ethical standards and respects your privacy. Unless required by law by the relevant jurisdiction, Spa Escape will not disclose your name, email address and (if required) details of your credit card to third-parties without your consent. However, we reserve the right to disclose your personal information to our employees, subsidiaries, agents and representatives. These parties have complete confidentiality and their sole accessing purpose is to carry out their duties on our behalf, all so that you can benefit from a better service. See the Privacy Policy for more information.
4. Free of charge
Our service is free. Unlike many other sites, we will not charge for the service, and you will not be charged additional costs (related to the reservation) or a booking fee.
5. Payment
Treatments and services offered by the spa can be booked exclusively online on our website using any credit or debit card.
6. Cancellation
By making a booking, you accept and approve the relevant cancellation and no-show policy of that spa, as well as any other rules or additional terms of the spa applicable to your reservation. The general cancellation and no-show of each spa are mentioned on our website information pages regarding the spa, during the booking procedure and / or on the booking confirmation. Before making the reservation, checking carefully the presence of such conditions in details regarding the treatment and rates.
7. Further correspondence
By reserving a booking with Spa Escape you consent to receive a confirmation email and a follow up email after your treatment asking for a rating of the treatment. In addition to email confirmation of the reservation, there are email notifications for changes or cancellation, email reminders if you have not completed your booking, communication regarding the booking (by our team or the hotel establishment), request for stay ranking evaluations and any other e-mail which you have specifically requested. We will not send other messages, alert or emails (required or not) unwarranted, unless you have not provided specific consent.
8. Ranking and Guest Reviews
The default setting for accommodations rankings on our website is ‘Recommended’ since we have selected each spa/establishment with a rigorous process (this is called the “Default Ranking”). However, we also offer other types of rankings. The Default Ranking is created based on multiple criteria.
The guest reviews can be done and then (a) displayed on the establishments listing to provide (future) customers your view about the level of service and the quality of the structure and (b) (wholly or partly) used and placed by Spa Escape, in its sole discretion (eg. for reasons of marketing, promotional purposes or to improve the service), on the website or on social networking platforms on the newsletter, in case of special promotions, apps or the other of the channels owned and hosted, used or controlled by Spa Escape. We reserve the right to edit, refuse or remove reviews at our sole discretion. The module for guest judgement must be considered a survey and does not include any (further) offer, invitation or inducement (commercial) of any kind.
9. Disclaimer and Limitation of Liability
Subject to the limitations and the details provided in the cases provided under these terms and conditions and to the extent formitted by law, we will only be liable for direct damages actually suffered, incurred or paid for while you using our services, due to a failure to observe our obligations in respect of the services that we would have to fulfill. The compensation may be up to the total cost of your reservation as set in the confirmation (a single reservation in email or a series of connected events).
However, and as formitted by law, neither we nor any of our representatives, officers, employees, representatives, affiliates, subsidiaries, affiliates, partners (distribution), licensees, agents or forsons involved in the production, sponsorship, promotion or dissemination of the site and its contents, shall be liable for (i) loss or punitive, special, indirect or consequential damages, any loss of production, profit, revenue, contract, for injury or damage the good name and reputation, the loss of the right, (ii) the inadequacy of information (descriptive) of the facility (including rates, availability and ratings), made available on our Web site, (iii ) for the services rendered or the products offered by the proforty, (iv) for any damages (direct, indirect, consequential or punitive), losses or costs suffered, incurred or paid by you, following the inability or delay of our website, arising out of or related to the use, or (v) for any (personal) injury, death, proforty damage or other damage (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you while you were getting into, for actions (legal), errors, violations, crimes (serious), wilful misconduct, omissions, negligence, misrepresentation, or strict liability for a wrongful act attributable ( partially or totally) to the structure (its employees, directors, managers, agents, representatives or affiliated companies), including deletions (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
10. Other business
Unless otherwise specified, the software needed to provide our services, made available or used by our website, and the right content copyright (including copyright), the information and material on our site are the proforty of Spa Escape S.r.l., its suppliers or its provider.
To the extent formitted by law, these terms and conditions, as well as the provision of our services, will be governed by and construed in accordance with Italian law and any dispute arising under these terms, the general conditions and our services will be provided only to the profor legal courts in Rome, Italy.
In the event that any provision of these Terms and Conditions are invalid clauses, lose validity, is or becomes non-binding, you will continue to comply with all other provisions set out herein. In this case we will replace the clause with a clause that is valid and binding, which has an effect similar to the replaced and that you implicitly accept in respect of the content and purposes of these Terms and Conditions.
11. What is Spa Escape
All our services are provided by Spa Escape S.r.l., a limited liability company governed by Italian law and having its registered office in Via Greccio 5, 00135, Rome (Italy), P.IVA / CF 15504171008 and registered at “Camera di Commercio” of Rome REA: RM – 1595083.
